RubixVoice offers contact and call center services to any size business. The Contact Center as a Service (CCaaS) solution has been developed to deliver the highest quality experience to users without the need for significant investment.

The CCaaS is an all-in-one virtual contact center suite that includes ACD with Call Queuing, self-service via Interactive Voice Response (IVR), predictive outbound dialing, recording, administrative tools, and extensive integration capabilities. Contact us today for pricing or a demonstration.

RubixVoice CCaS is a proven platform that has been deployed for highly reliable contact center services.

 

 

Why RubixVoice CCaaS?:
  • Distributed resilient architecture providing global scalability and high reliability to meet requirements for multi-node deployments
  • Open interfaces and customization options on our system to provide tight integration options to allow for individual needs.
  • Choice of agent deployment options with soft clients, IP phones or using traditional phones.
  • Flexible and intelligent routing and handling of calls, ranging from simple skills based routing to complex interactive routing algorithms for larger organizations.
  • Integrated self-service IVR capabilities
  • Integrated voice recording
  • Strong predictive and preview dialer options for outbound campaigns
  • Powerful real time monitoring and analytic reporting tools.

User Features

  • Account Codes
  • ANI/CLI Customizations
  • Anonymous Call Rejection
  • Authentication by Digest
  • Busy Lamp Field
  • Call Forwarding
    • Call Forwarding Always
    • Call Forwarding Busy
    • Call Forwarding No Answer
    • Call Forwarding Not Reachable
    • Find Me (multiple numbers)
    • Sync with Server
  • Call Logs (Inbound and Outbound)
  • Call Monitoring
    • Automatic Recording
    • Supervising Mode
    • Silent Monitoring
  • Call Notify
  • Call Pick Up
    • Call Pick Up Department
    • Call Pick Up Domain
    • Directed Call Pickup
  • Call Recording
  • Call Return
  • Call Status (Real-time in User Portal)
  • Call Transfer
    • Attended Transfer
    • Blind Transfer
    • Intercom Transfer
    • Transfer to Voicemail
  • Call Waiting
  • Calling Line ID Delivery Blocking
  • Calling Name Retrieval
  • CDRs
  • Charge or Billing Number
  • Client Call Control (API and User Portal)
  • Conferencing (Multi-Way Calling)
  • Customer Care Line (611)
  • Device Auto Provisioning
  • Direct Inward Dialing
  • Directed Call Park
  • Directed Call Pickup
  • Diversion Inhibitor
  • DISA
  • Do Not Disturb
    • Sync with Server
  • Extension Dialing
  • External Calling Line ID Delivery
  • Hunt Groups
  • In-Call Service Activation
  • Instant Messaging (via SIP SIMPLE)
  • Intercom
  • Internal Calling Line ID Delivery
  • Last Number Redial
  • Message Waiting Indicator
  • Music-On-Hold
    • System Default Music-on-Hold
    • Personalized Music-on-Hold
  • Phone Status
  • Presence
  • Privacy
  • Selective Call Acceptance
  • Selective Call Rejection
  • Simultaneous Ring
  • Shared Call Appearance
  • Three-Way Call
  • Two-Stage Dialing
  • Video Telephony
  • Voicemail
    • Default Greetings
    • Customizable Greetings
    • Name Recording
    • Email Notification
    • Voicemail Forwarding
    • Forwarding to Email
    • User Portal (View, Save Delete)
    • Voice Messaging Group
    • Voice Messaging Call Back
  • Web User Portal
    • Contact List with Presence
    • Click to Call
    • Inbound Call Handling Rules
    • Screen Pops
    • Messaging

Group Features

  • ACD
  • Auto Attendants
    • Personal Auto Attendants
    • Scheduled Auto Attendant
    • Chained Auto Attendants
  • Barge In
  • Business Trunking
  • Call Intercept
  • Call Park
    • Directed
    • Dynamic
  • Calling Group ID Deliver
  • Configurable Extension Dialing
  • Configurable Feature Codes
  • Configurable Directories
  • Device Inventory
  • Department Support
  • Group Announcements
  • Group Custom Ringback
  • Group Instant Messaging
  • Hot Desking
  • Hoteling
  • Hunt Groups
  • Instant Group Call
  • Listen In
  • Office Manager Portal (Web portal)
  • Night Mode
  • Paging
  • Simultaneous Ring (group)

System Features

  • Billing and CRM
  • Brandable Portals
    • All User Levels
    • Configurable Permissions
    • Custom Domains
    • Secure
  • Custom Integrations
    • Salesforce Adapter
    • Virtual Office Control Panel
    • Hospitality and Resort Systems (PMS)
    • Click-to-Call from WordPress and other CMS
  • API
    • Access all System Funtions
    • Call Control
    • Configurable OAuth Permissions
    • Even Subscriptions (webhook)
    • Mature and Well Documented
  • Fault Tolerant
    • Active-Active Architecture
    • Geo-distributed
    • Highly Scalable
    • Rolling and Hitless upgrades
  • Security and Fraud Detection
    • Auto Block Failed Registrations
    • Auto Block SIP Port Scanning
    • Auto Block Promiscuous SIP Devices
    • Velocity Filter for Bad Digits
  • Device Provisioning
    • Customized Directories
    • Domain and Device Overrides
    • MAC Management
    • Remotely Triggered Updates
    • Supports Major SIP Phones
    • Zero Touch Device Configuration
  • Quoting
  • QoS Monitoring
  • SIP Trace
  • Regulatory Compliance
    • 911 Emergency Calling Solution
    • CALEA (lawful intercept)

We use our partner Tenfold to integrate with the best CRM platforms. Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; allowing them to work together, and streamline the customer experience.

All Tenfold CRM seats will include the following functionality within the “Basic Callanize Connector” More extensive functionality can be found within the upgrade subscriptions of Tenfold.

 

  • Click to Dial in CRM and on all Browser Pages
  • Automatic Call Logging to CRM
  • Note taking through the extension
  • Caller info Screen Pops on both inbound/outbound calls in CRM and on any Browser Tab
  • Activity History Shown in Screen Pop (Including Calls, Emails and Future Tasks from the CRM)
  • Create new records on no match found
  • Add New Number to Existing Contact when Selected from No Match Found Search
  • Ability to Select Single Match from Multiple Match Selection
  • Reporting through CRM since all calls are logged as activities with meta data