Case Study
Wondering how RubixVoice can benefit your business? Check out this case study on how a Florida Law School Replaced a Dated Phone System, Gained Access to Modern Technology, and Saved $10K – All at the Same Time
Details
Compay Name: Ave Maria Law School
When Ave Maria Law School in Naples, Florida experienced crippling problems with a dated phone system, they turned to Rubix Voice for help. The law school purchased an on-premises VoIP PBX system that unlocked the latest in telephone technology, giving their staff a new level of flexibility.
A Modernized Phone Sytems considerably reduced costs and downtime
The school previously used a decades-old phone system that contained basic landlines, and voicemail that kept failing. New messages would receive arbitrary time dates from the 90s.
For a period of time, administrators remained unable to access voicemail at all. To add to their troubles, any customer service remained intermittent at best. The school was charged by the provider for any changes or updates to their dated system.
“They told us they could get it working properly, but they no longer supported the system,” according to Monica Rengifo, the school’s Chief Information Officer. “They never really gave me a proper solution.”
“Patrick and Kevin are very responsive and professional. They’re experts at what they do. You can always count on them to pick up the phone and respond to a ticket right away. They have great customer service and a great turnaround time.”
A Tremendous Cost Saving
It turned out that fixing the current system would have been costly, and still wouldn’t provide many of the technological updates that could help administrators remain in contact, and better reach out to the student population. They were told it would cost $27,000 to make the dated system work properly. They also remained vague in their responses regarding exactly what that estimate would cover.
With Rubix Voice, the school found the latest technological features, a dependable voicemail system, and state-of-the-art equipment. They also saved $10,000 buying a new system, versus making the repair work to the old.
Seamless Installation
Rengifo said that the rollout of the new phones went seamless. She was impressed with the fast installation, and ease of use.
“I only received positive feedback from everyone who works here,” she said.
The process began when Rubix Voice sent the school an initial shipment of six phones for use by senior staff. They were able to connect their new phone to the computer and test it while keeping their old phone in use. The administrators ported their information and numbers to their Rubix phone and discovered how easy it was to use.
Once senior staff gave the ok, Rubix sent the full shipment of about 80 phones. IT personnel collected the old phones, plugged the new ones in, and that was it.
“It was just plug and play,” Rengifo said. “I thought it was going to be really involved, but it wasn’t at all.”
The Pay Off
The Rubix system resolved all of the old issues related to the phone system. For instance, with the old server, they used a tape recorder to back up important messages. This single task could take up to an hour-and-a-half of her day. Now, messages can be downloaded into the computer portal to preserve.
Whenever there is an update to the new phone system, it seamlessly goes to the phones, so they do not need a strong technical background. Rubix notifies the law school, and the problem is addressed. There is no downtime as updates and new features are added. Any changes are handled right away by Rubix support staff, Rengifo said.
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Increase In Productivty
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Increase IN CUSTOMER EXPERIENCE
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Decrease in Downtime
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SAVED BUDGET
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